| RESOURCES |
Welcome to the Bank of I.D.E.A.S. resources page. On our website we have a range of:
Resources that have been produced by the Bank of I.D.E.A.S. can be reproduced, however it is requested that you acknowledge that the source is the Bank of I.D.E.A.S. |
| Our resource page will gradually be built up over time and as such this page does not reflect all of the resources that we currently have. |
| Publications |
| Click here and you will be directed to our on-Line Bookshop |
| Local Economic Development Resources | Australian Small Business - Key Statistics |
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7.5 mb |
| Rural Revitalisation and the Need to Create Sustainable, Healthy and Resilient Communities |
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220 kb |
| The Benalla BEAR Story |
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1.5 mb |
| All Together Now: How Co-operatives Are Born Again as Communities Help Themselves |
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211 kb |
| Working Towards Social Enterprise |
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4.45 mb |
| BEAR Program - Facilitator's Handbook |
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450 kb |
| BEAR Program - Community Volunteer Interviewer Handbook |
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220 kb |
| Saving your Local Pub - A Guide for Local Communities (UK) |
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435 kb |
| First Impressions Community Exchange (F.I.C.E.): Coordinator's Guide |
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178 kb |
| First Impressions Community Exchange (F.I.C.E.): Volunteer Resource Kit |
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187 kb |
| Transition Towns Primer |
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1.6 mb |
| Customer Service Information Sheets | ||
| Twenty ideas for creating a positively outrageous customer service culture in your business or organisation |
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174 kb |
| Assessing your Marketing Ability |
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22 kb |
| Example of Mystery Shopper Assessment Tool |
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23 kb |
| Advice by Mahatma Gandhi |
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40 kb |
| Customer Service Assessment |
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16 kb |
| I am the Customer |
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55 kb |
| Facilitating Community Conversations | ||
| Blue Skies Conversation Kit |
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1.1 mb |
| Conversation Cafe |
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129 kb |
| The World Cafe Presents Cafe to Go! |
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2.3 mb |
| A Guide for Hosting Community Conversations |
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169 mb |
| Workshop Presentations | ||
| More about Community Conversations (Nov 2010) - Paul Born | www | |
| Presentation on Community Conversations (Nov 2010) - Paul Born | www | |
| Tools for Creating Vibrant and Successful Communities (Feb 07) - Mike Stolte |
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1.2 mb |
| Developing Communities in Changing Times - Mal Bryce |
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2 mb |
| Planning For and By the People - A National Conference on Community Engagement in the Community Planning Process - Janet Hartzkarp |
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653 kb 148 kb |